IT and Cloud Operations Specialist

Overview We are seeking a skilled and proactive IT Administrator based in Bangalore, India, to join our global IT operations team. This role is ideal for someone with hands-on experience in managing cloud-based systems, automating IT workflows, and supporting both Windows and Mac environments in a remote-first company. The ideal candidate will be comfortable providing support across time zones and maintaining a high standard of operational excellence. Core Responsibilities Google Workspace Administration Manage a Google Workspace environment for a 200+ employee organization.Administer users, groups, organizational units, permissions, and access policies.Provide advanced support for Gmail, Drive, Calendar, Meet, and other Google apps.Handle user provisioning, onboarding/offboarding, and account lifecycle management.User Lifecycle & Application Management Execute smooth onboarding and offboarding procedures, coordinating closely with HR and hiring managers.Install, configure, and manage business-critical applications across devices and teams.Maintain software deployment standards and user access across SaaS tools and endpoint agents.Endpoint Management (Windows & Mac) Perform installation, configuration, and management of both Windows and macOS computers.Apply consistent security and configuration policies using MDM (JumpCloud).Troubleshoot device issues and maintain performance, compliance, and user readiness.Script and manage workflows for device setup, compliance checks, patching, and monitoring.Automation & Systems Integration Create and maintain automation scripts using Python, Bash, or Google Apps Script to improve IT efficiency.Build and manage integrations across Google Workspace, HRIS, MDM, and identity systems.Respond to security alerts or suspicious activity with appropriate investigations and remediations.MDM & Identity Management Administer device and identity management with JumpCloud or similar platforms.Utilize SCIM and SAML for secure identity federation and access provisioning.Ensure consistent policy enforcement and device security compliance.Global IT Support & Communication Deliver high-quality IT support to a globally distributed remote-first workforce.Produce clear end-user documentation and resolve issues effectively via support channels.Communicate fluently in English and collaborate across international teams and time zones.Provide occasional off-hours or extended-hour support when needed.Required Qualifications 2+ years of experience managing Google Workspace in 200+ employee environments.Proven track record in IT automation and systems integration.Experience supporting both Windows and macOS environments.Strong grasp of onboarding/offboarding, app installation, and remote support.Familiarity with JumpCloud or comparable MDM platforms.Experience with identity protocols (SCIM, SAML) and cloud-first infrastructure (Azure required, AWS a plus).Preferred Certifications Google Workspace AdministratorMicrosoft Certified: Azure Fundamentals or Azure Administrator AssociateCompTIA A+ or CompTIA Security+Jamf Associate (for macOS management) or relevant MDM certification .