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Roles and Responsibility - Provide technical support to customers via phone, email, or chat. - Troubleshoot and resolve technical issues related to telecom services. - Ensure timely resolution of customer complaints and concerns. - Collaborate with internal teams to resolve complex technical issues. - Develop and maintain technical documentation and knowledge base articles. - Identify and escalate potential issues to senior management. Job Requirements - Strong understanding of telecom technologies and protocols. - Excellent problem-solving and analytical skills. - Ability to work effectively in a fast-paced environment. - Strong communication and interpersonal skills. - Experience with customer relationship management software. - Solid attention to detail and organizational skills. .