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RRN00015405- Infra Tech Support Practitioner THE WORK: Discover the chance to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey. Embrace this chance to grow and make a meaningful difference. Ensure production systems are available and operating according to defined service level agreements. Drive the resolution of incidents and outages while maintaining transparent communication throughout the process. Facilitate the restoration of services to the production setting promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 4 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in problem solving. Advanced proficiency in communication. Beginner proficiency in conflict resolution. Intermediate proficiency in process improvement. Advanced proficiency in customer service. .