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Position: Customer Technical Services (CTS) Engineer North India Department: Technical Services Location: Delhi/NCR About the Role The Customer Technical Services (CTS) Engineer will be responsible for providing comprehensive technical support to customers across the automotive and non-automotive segments in North India. The role involves supporting customer trials, product validation, application development, troubleshooting processing issues, and ensuring successful product approvals. The incumbent will work closely with Sales, R&D;, Production, Quality, and customers to deliver technical solutions that enhance customer satisfaction and drive business growth. Responsibilities Customer Technical Support: - Provide on-site and remote technical support to customers for processing, application development, and troubleshooting. - Conduct customer visits to understand processing challenges and recommend suitable material solutions. - Support customers during machine trials, product development, and production scaleup activities. - Assist customers in optimizing processing parameters to achieve desired product performance. Customer Trials & Product Validation: - Plan, coordinate, and execute customer trials for new and existing products. - Monitor trial performance and document observations, process parameters, and outcomes. - Ensure successful product validation and customer approvals. - Coordinate trial schedules with customers, Sales, Production, and R&D; teams. Application Development: - Collaborate with customers to develop customized material solutions for automotive and non-automotive applications. - Support current application development for segments such as Automotive, Electrical & Electronics, Home Appliances, Consumer Durables, Furniture, Industrial, and Packaging. - Recommend product modifications based on customer requirements and processing conditions. Product Approvals & Certifications: - Drive customer product qualification and approval processes. - Prepa .