Service Delivery Executive (WFH)

About the job: The Service Delivery Executive is an operational, clientfacing role responsible for the daytoday execution of service delivery and endtoend client relationship management. You will directly handle client requests, ensure timely and quality matching of technical talent, and support the Service Delivery Manager in maintaining high client satisfaction. This role requires proven experience in international staff augmentation or global workforce deployment, with the ability to navigate multicultural client environments and crossborder requirements. Key Responsibilities 1. Client Demand & Talent Deployment Manage the full lifecycle of client requests from initial intake (received from the SDM or BD team) to successful placement of technical professionals.Efficiently screen, validate, and match candidates to client skill requirements, timelines, and budgeted rates, ensuring full compliance with contract terms.Oversee staff augmentation accounts to ensure timely onboarding, optimal resource utilisation, and high client satisfaction.2. Client Relationship & Service Quality Act as the primary point of contact for clients regarding service delivery, resource management, and issue escalation.Monitor delivery performance, identify potential risks, and drive continuous improvement initiatives.Conduct regular checkins with placed professionals and clients to proactively address issues before they escalate.Prepare and present service performance and resource utilisation reports.3. Crossfunctional Collaboration & Process Optimisation Work closely with recruitment and delivery teams to fulfil staffing needs efficiently.Ensure all candidate submissions and hires strictly adhere to preagreed client rates and contractual terms, coordinating with Finance and Legal as needed.Maintain accurate documentation of client interactions, candidate submissions, interview progress, and placement records.4. Team Leadership (if applicable) Coach, mentor, and support junior team members to achieve operational goals.Foster a collaborative, highperformance culture within the delivery team.Qualifications Education Bachelors degree in Information Technology, Project Management, or a related field.Experience 24 years of experience in service delivery, account management, operations, or staff augmentation.Demonstrated handson experience in international staff augmentation or managing global client accounts.Proven track record of managing client accounts, resource planning, and workforce deployment.Skills & Competencies Deep understanding of SLA management, customer success, and service KPIs.Familiarity with IT/technical recruitment and project lifecycles.Excellent communication, stakeholder management, and problemsolving abilities.Datadriven mindset able to track KPIs and identify improvement areas.Prior team leadership or supervisory experience is a plus. Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00 .