🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Role: Team Lead Operations Industry : BPO Process: Inbound customer service Shift - 8 AM to 5 PM 5 Days working ( Saturday and Sunday fixed off ) Roles : Looking a candidate with overall Minimum 2 years of experience in TL for Voice/Non Voice Process should at least 2 year on paper. Travel Domain Experience - Added advantage. Good communication and Strong Team Handling skills. KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Should have prior experience of handling Voice/Non Voice Process. Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encouraging team environment. Interested can share resume on - 8097119804 HR Laiba with a tag line of " Interested in Team lead operations " .