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Role Purpose: The Customer Relationship Executive is responsible for welcoming walk-in customers, capturing accurate customer details, understanding their basic requirements, and coordinating with designers/sales staff to ensure a smooth and positive customer experience. Key Responsibilities: Greet and welcome walk-in customers in a polite and professional manner. Accurately record customer details (name, contact number, requirements, source of enquiry, etc. Understand customer requirements and preferences at a basic level Introduce and coordinate customers with the appropriate designer or sales personnel Update walk-in customer data in the systems. Ensure confidentiality and proper handling of customer information Act as a coordination point between customers, designers, and sales teams Ensure customer waiting areas are organized and presentable Assist in basic administrative and front-desk tasks when required Maintain professional conduct and grooming standards at all times Skills & Competencies: Good communication and interpersonal skills Customer-centric attitude with a polite and calm approach. Previous work experience in hospitality industry is preferred. Qualifications & Experience: 12 years of experience in customer handling, front desk, retail, or service roles in hospitality industry. Freshers with good communication skills may also be considered Requires standing and interacting with customers for extended periods at the store Monthly Salary will be between 25000 to 30000 per month depending upon the experience & the opening is for Santacruz Store & candidates residing in western suburb areas with prior experience in hospitality industry are preferred. .