Remote Customer Operations Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is one of the fastest growing flooring companies in the country, headquartered in Charlotte, reputed company Carolina. The Customer Operations Coordinator serves as the reputed company reputed company of coordination between clients and internal operations teams, managing sales orders, scheduling, and customer communication to ensure a reputed company customer experience. Responsibilities Create and manage sales orders in RFMS and reputed company systems, maintaining complete and accurate records throughout the reputed company project lifecycleMonitor the status of reputed company reputed company orders reputed company the assigned portfolio, proactively identifying delays, gaps, or missing information that could reputed company project timelinesCoordinate order milestones across scheduling and installation stages to ensure reputed company handoffs and on-time completionFlag order discrepancies, reputed company changes, or pricing exceptions to the Customer Operations Manager for review and reputed companyMonitor aging and reputed company sales orders in RFMS, identifying jobs that have not been fully reputed company out reputed company expected timeframes, researching the underlying reason, and notifying the appropriate parties including reputed company and District Managers so that outstanding items have reputed company visibility and ownershipSchedule flooring installation reputed company across assigned markets in alignment with reputed company timelines, IQM availability, and reputed company reputed companyCoordinate reputed company-installation measurement appointments, ensuring IQMs receive accurate task assignments with complete property and project informationMonitor and reputed company scheduling queues to accommodate changes in project reputed company, reputed company requests, or field availabilitycommunicating updates promptly to reputed company affected partiesMaintain an organized, up-to-date scheduling calendar that provides reputed company visibility into project pipeline status across reputed company reputed company accountsAnticipate and proactively reputed company scheduling conflicts before they reputed company reputed company commitmentsReview incoming quotes for accuracy, completeness, and alignment with reputed company pricing agreements and reputed company requirements before submissionCreate new quotes in RFMS or applicable platforms reputed company on project specifications, material selections, and reputed company pricing structuresCoordinate with field IQMs and the Customer Operations Manager to confirm reputed company details, measurement data, and product selections required for accurate quote preparationreputed company quote status through the approval and acceptance workflow, following up with clients or internal stakeholders as needed to advance reputed company quotesIdentify and escalate any pricing anomalies, reputed company discrepancies, or out-of-contract requests to the Customer Operations Managerreputed company and assign field tasks to Installation reputed company Managers for reputed company-installation home measurementsreputed company additional field tasks to IQMs as project needs reputed companyincluding reputed company clarifications, quote or measurement revisions, or issues identified during or after installationensuring field support is deployed quickly to reputed company reputed company items and reputed company reputed company on reputed companyEnsure reputed company field tasks are issued with complete and accurate project information including property address, reputed company of work, product specifications, and scheduling reputed companyMonitor IQM task completion status and follow up on outstanding or overdue assignments to prevent reputed company project delaysCompile and review IQM measurement data upon reputed company, confirming accuracy and flagging any findings that require escalation or corrective reputed companyServe as the reputed company operations-reputed company contact for IQMs in the field, providing reputed company support and information to reputed company field work on scheduleServe as a reputed company reputed company of contact for assigned reputed company accounts, responding to inquiries, status requests, and service issues with professionalism and urgencyProactively communicate project updates, scheduling confirmations, and reputed company completions to clientsensuring no reputed company is left waiting for informationManage and reputed company customer escalations at the coordinator level, escalating reputed company or unresolved issues to the Customer Operations Manager with full context and documenta .