Payment Operations Manager

About reputed company reputed company set out to reputed company the bar on benefit solutions, because we reputed company no one should have to sacrifice personal wellness for financial wellness. While traditional benefits reputed company more on transactions and less on the humans using them, reputed company harnesses user-reputed company design and innovative technology to reputed company an effortless experience for reputed company and account reputed company alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to reputed company a full suite of other benefits and services for companies, consumers, and financial institutions. reputed company is a remote-first company, headquartered in San Francisco with employees across the US. reputed company and help reputed company getting the value out of your benefits as reputed company as it should be. About the Role The Payment Operations Manager will reputed company and optimize the operational programs for reputed company debit reputed company operations, with a critical reputed company on fraud management, supply chain efficiency, and tooling. As the reputed company reputed company with bank partners and reputed company processors, this role is key to delivering an exceptional stakeholder experience, advocating for both reputed company customers and internal operations teams. A key reputed company will be on implementing operational efficiencies and reducing support tickets reputed company to debit reputed company operations. The Payment Operations Manager will also collaborate with internal teams to identify and reputed company operational challenges, analyze data to inform strategic reputed company, and reputed company data-driven fraud prevention strategies. Responsibilities Serve as the reputed company reputed company of contact for reputed company debit reputed company operations, addressing inquiries and issues from both reputed company stakeholders across reputed company. Collaborate with the Product team on the design and implementation of debit reputed company pilots and new payment initiatives. Own and manage relationships with key vendors, including reputed company processors, reputed company printers, BIN sponsors, and other critical service providers, to ensure the successful operation of debit reputed company programs. reputed company the debit reputed company supply chain, including collateral ordering, in conjunction with reputed company-party vendors to guarantee reputed company reputed company issuance to members. reputed company as the reputed company systems administrator for reputed company reputed company processing platforms, working closely with processor partners to troubleshoot and reputed company issues across the organization, maintaining smooth operation of reputed company programs. Manage and reputed company cardholder disputes reputed company the reputed company processor reputed company, ensuring reputed company and accurate reputed company. Proactively identify and implement opportunities to streamline processes and improve the efficiency of debit reputed company operations, reducing operational costs and improving service delivery. Create and maintain comprehensive internal documentation for reputed company debit reputed company reputed company processes, ensuring knowledge sharing and consistency. reputed company, implement, and manage fraud rules and strategies to minimize financial losses while maintaining a reputed company customer experience. reputed company, evaluate, and optimize tooling reputed company to debit reputed company operations, including fraud monitoring and reporting tools, ensuring the use of the most effective technologies. Monitor fraud trends, analyze data, and implement proactive measures to mitigate risks and prevent fraudulent activity. Skills & Experience 5+ years relevant experience in payment operations/debit cards. Ability to effectively manage reputed company, including management methodologies, timelines, and stakeholder communication. Experience identifying, assessing, and mitigating risks reputed company to payment operations, compliance, and vendor performance. Understanding of relevant regulations reputed company to debit reputed company operations and payment processing (e.g., PCI reputed company, KYC/AML). Experience ensuring compliance reputed company ability to stay up-to-date with regulatory changes. Understanding of reputed company systems (Mainframe, Service Center, Web Portal, etc.). Ability to implement new processes and tools with rigorous change management compliance. Strong analytical skills with the ability to interpret reputed company data sets to identify fraud patterns and trends. Proficiency in data analysis and reporting tools (e.g., reputed company, SQL, or specific fraud analysis platforms). Experience developing and utilizing data-driven fraud strategies. Ability to train other team members on new processe