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Customer Relationship Management Executive (Mumbai)

BDK Valve · Mumbai City

📅 24/08/2026
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Role Description The Customer Relationship Management Executive is a full-time, on-site role based in Mumbai. This role is responsible for managing customer accounts, ensuring timely responses to inquiries, and coordinating with internal teams to resolve issues and fulfill orders. The executive will monitor customer satisfaction, support retention initiatives, and help design and implement strategies to improve the overall customer experience. Qualifications Strong customer-focused skills, including Customer Experience and Customer Retention capabilities. Relevant bachelors degree in Engineering Experience working with CRM platforms and MS Office or similar productivity tools. Ability to work in office in Mumbai, manage multiple priorities, and deliver results within deadlines. Prior experience in industrial products, valves, or manufacturing sectors is an advantage. .
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