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Customer Success Manager (Paid Media / Performance Marketing) (Mumbai)

Social Donut · Mumbai City

📅 24/08/2026
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Role Overview We are looking for a highly driven and client-focused Customer Success Manager to manage end-to-end client relationships, campaign execution, and growth initiatives. The ideal candidate should be comfortable handling multiple stakeholders, driving campaign performance, ensuring client satisfaction, and acting as a strategic partner between internal teams and clients. Key Responsibilities Client & Account Management - Act as the primary point of contact for assigned clients/accounts - Build robust long-term client relationships and ensure high customer satisfaction - Understand client business goals, KPIs, and marketing objectives - Conduct regular review calls, business updates, and performance discussions - Manage client expectations and proactively address concerns/escalations Campaign Management - Coordinate for digital campaigns across multiple channels - Monitor campaign delivery, pacing, optimization, and overall performance - Track campaign KPIs and generate actionable insights Customer Success & Growth - Identify upsell and cross-sell opportunities within existing accounts - Drive retention and account growth through strategic recommendations - Support onboarding and smooth transition for new clients - Ensure clients derive maximum value from Segumentos offerings - Maintain strong renewal and relationship metrics Reporting & Analytics - Analyze performance trends and recommend optimization strategies - Translate data into meaningful business insights for clients - Maintain accurate account documentation and communication records Internal Collaboration - Coordinate with internal teams to ensure timely delivery and execution - Align campaign strategy with client expectations - Escalate operational issues proactively and drive resolution - Contribute towards improving internal processes and workflows Required Skills & Qualifications - 26 years of experience in: Account Management / Campaign Management/ Customer Success - Strong understanding of digital advertising ecosystem - Excellent communication and stakeholder management skills - Analytical mindset with comfort around campaign metrics and reporting - Ability to multitask and manage multiple accounts simultaneously - Strong ownership and problem-solving abilities - Proficiency in Excel, Google Sheets, PowerPoint, and reporting tools Preferred Qualifications - Experience working in AdTech, MarTech, or performance marketing companies - Familiarity with DSPs, programmatic advertising, Meta Ads, Google Ads, or analytics tools - Prior experience managing enterprise or high-growth startup clients .
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