Associate Customer Success Manager (Mumbai)

Who are we Superset is Indias largest University Recruitment Platform - a placement automation tool foruniversities and a digital campus hiring platform for employers. Our team is dedicated towardsleveraging the technology to solve all the challenges and problems you could think of during atypical placement season. Location - Bangalore What will you do As an ACSM at Superset, youll be responsible for handling our university clients/customers,handholding during initial on-site implementation of the software platform and building long-termrelationships with them. We need help with: Managing multiple stakeholders and understanding their respective business needsthroughout the customer lifecycle, Providing valuable customer experience by ensuring that Superset is successfully andsmoothly rolled out to the customer - provide software platform training to placementsstaff and help them set-up the platform, Handling escalations and ensuring long term working relationship with the respectiveuniversity POCs, Youll be required to help potential clients with respect to the platform use, bestpractices, and promote adoption, Keeping a track of adoption metrics to preempt churn rate and managing renewals.This is a role with huge responsibility as you would be entrusted with customer success and studentadoption. Requirements | Youll be a great addition to the team if: You have 1+ years of experience in account management/customersuccess/client-facing role/operations, You have excellent communication abilities including the ability to listen, understand,assist rightly to the clients, You understand that maintaining relations is more about understanding people's psychethan just providing feature resolutions, You are passionate about product craftsmanship and care about great customerexperience, Your experience working with cross-functional teams in a SaaS or a software companywould be an added advantage. How can Superset help you on your journey Two things are well ingrained in our culture: We need people to take ownership = we dont micromanage/follow-up on ourpeople because we trust them to deliver the best work possible We ensure to provide resources and remove bottlenecks that deter our peoplefrom delivering the best of their work If youre at a stage in life where you are looking for challenges, youre at the right place, Were a team of proactive, versatile, independent and collaborative mindsets. Weprovide the liberty to experiment and be creative wherever necessary, and get thingsdone, We understand that making mistakes comes in handy when youre growing in yourcareer. As long as youre learning from your mistakes, youll fit well with us, Our people have the freedom to approach, own, and solve problems creatively, Our customers rely on our products to do their most important work, which means theyrely on us to build things the right way, Were inclusive of a product team who is always listening, deliberating, and delivering. .