Walk-in || Customer Support (Chat/Email) - Immediate Joining!!!

Contact : Sonia Lewis Phone : 7899915386 Email :sonia.lewis@intouchcx.com Preferred candidate profile looking for immediate joiners residing in Bengaluru Who will be able to walk in Position Details: Role: Consultant/Sr. Consultant - Customer Support Location: Electronic City, Phase 1, Bangalore Shift Timings: Rotational Night Shifts Perks: 2-way Cabs and Food(Free of Cost) Please note: This position involves rotational shifts Role & responsibilities: CSA Non-Voice Job Description / Profile Job Title Customer Service Associate (CSA) Non-Voice Location Bengaluru Workspace WFO Department Operations Channel Email/Chat Language English Hours of Operation 24/7 Overview of Position The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for: Providing support and resolve technical issues via email and other electronic communications Building credibility and trust with the customer by empathizing with their problem in words Proactively understanding their needs and responding promptly to resolve their issue Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs Leveraging their experience to provide feedback to the team on how to improve client services Driving customer communication during critical events Critical Skills Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to operate a personal computer Ability to adhere to all organizational policies and procedures Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays Ability to perform basic mathematical functions Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Educational/Work Experience and Requirements Must successfully pass a background check High school diploma or equivalent required (10 +2 or 10+3) .