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Job Title: Customer Support Executive Voice & Upselling Location: Gurgaon (Downtown) Eligibility Criteria: Graduate (Mandatory) Minimum 6 months of experience in Customer Support or related domain Excellent communication and interpersonal skills Comfortable working in a voice process Ability to identify customer needs and recommend suitable products/services Willingness to work in night shifts Key Responsibilities: Handle customer inquiries and provide effective resolutions through voice support. Deliver a high-quality customer experience while maintaining service standards. Identify prospects to upsell products and services based on customer requirements. Maintain accurate records of customer interactions and transactions. Follow process guidelines, compliance requirements, and quality standards. Coordinate with internal teams for issue resolution and customer satisfaction. Meet individual and team performance metrics. Shift Details: Night Shift (6:30 PM onwards) Transportation: Both-side cab facility provided. .