Senior Manager - Warehouse Operations

Senior Manager - Warehouse Operations Job Description: - Lead end-to-end operations across large-scale fulfilment, sortation, warehouse, and distribution processes. - Drive operational KPIs including productivity, SLA adherence, TAT, throughput, cost, quality, and service levels. - Manage large teams, including workforce planning, manpower deployment, productivity, performance reviews, and people development. - Plan and optimize capacity, inventory movement, dock utilization, manpower, and transportation to meet business requirements. - Identify process gaps and implement Lean, automation, and technology-driven solutions to improve operational efficiency. - Monitor daily MIS, dashboards, and operational metrics; conduct RCA and implement corrective and preventive actions. - Collaborate with Supply Chain, Transportation, Technology, Finance, HR, and Business teams to ensure seamless operations. - Manage vendor and 3PL performance, ensuring adherence to agreed SLAs, quality standards, and cost targets. - Drive cost optimization initiatives through manpower productivity, route/process optimization, resource utilization, and wastage reduction. - Ensure compliance with company SOPs, safety standards, audit requirements, and statutory guidelines. - Handle escalations related to operational delays, customer experience, capacity constraints, and service-level issues. - Lead new process launches, facility expansions, operational transitions, and continuous improvement projects. - Develop and implement SOPs, governance mechanisms, and performance management frameworks across operations. - Present business reviews and operational performance insights to senior leadership and drive strategic action plans.