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Job Title: Bilingual Customer Service Representative Inbound (Voice + Chat Support) Process: ADP Canada Small Business Payroll Location: Pune (Hybrid/In office) Experience: 25 years Shift: Rotational (aligned to Canada business hours) BRIEF DESCRIPTION OF ROLE: In ADP Canada SBS Client Services, we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. We are hiring a Bilingual Customer Service Executive to support ADP Canada Small Business Payroll clients through inbound voice and chat channels. The role involves assisting small business customers with payroll-related queries, ensuring compliance understanding, and delivering accurate, timely resolutions while maintaining a high level of customer satisfaction. Key Responsibilities Respond professionally and timely to clients regarding multiple products offering such as Payroll, Time and Labor management & HR. Provide our clients with knowledge on Human Resources, Payroll, Time and Attendance, Trouble Shooting and Security Management. Act as an internal expert for the employees for Comprehensive Services Responds to & resolves all incoming telephone calls and/or email inquiries from clients; delivering the highest level of customer service within expected timelines Document all inquiries into our CRM solution (Siebel). Clearly communicate and educate employees on processes and procedures utilizing our knowledge base. Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider. Identifies, recommends, or refers any issues or prospects which arise from client queries to the appropriate internal ADP Team. Learns, understands, maintains and contributes to internal suppo .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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