Walk-in || Telecaller (Serilingampalle (M))

We are hiring an experienced Female Tele Caller / Inbound Calling Executive for a leading healthcare organization in Hyderabad. The ideal candidate should have excellent communication skills and prior experience handling inbound patient calls, appointment scheduling, customer support, enquiry handling, follow-up calls, and patient relationship management. Candidates with hospital, healthcare, diagnostic centre, IVF, clinic, or medical industry experience will be given preference. Key Responsibilities - Handle incoming (Inbound) patient calls professionally and courteously. - Assist patients with appointment bookings, rescheduling, and cancellations. - Answer enquiries regarding hospital services, doctors, departments, treatments, diagnostics, and healthcare packages. - Provide accurate information about hospital facilities and patient services. - Maintain excellent patient relationships and deliver exceptional customer service. - Follow up with patients regarding appointments, reports, procedures, and consultations. - Coordinate with doctors, nursing staff, reception, billing, and other hospital departments. - Resolve patient queries efficiently and escalate issues when necessary. - Update patient information accurately in CRM, HIS, EMR, or hospital management software. - Maintain call records, enquiry logs, and daily reports. - Achieve daily and monthly call quality and service targets. - Ensure confidentiality of patient information and comply with hospital policies. Required Skills - Solid Inbound Calling Experience - Excellent Communication Skills - Customer Service Skills - Patient Counselling - Appointment Scheduling - Telecalling - Patient Relationship Management - Call Handling - Customer Support - Telephone Etiquette - Active Listening - Problem Solving - CRM Software Knowledge - Hospital Management Software - Time Management - Multi-tasking - MS Office (Excel, Word, Outlook) Preferred Candidate Profile - Female Candidates Only - Minimum 1 year of Telecalling or Customer Support experience - Excellent communication in English, Telugu, and Hindi - Strong interpersonal and customer handling skills - Comfortable working in a hospital environment Candidates having experience in: - Multi-Speciality Hospitals - IVF Centres - Diagnostic Centres - Clinics - Healthcare BPO - Medical Centres - Dental Hospitals - Wellness Centres - Healthcare Customer Support Educational Qualification - Any Graduate - Intermediate with relevant experience - Degree Preferred Why Join Us Reputed Healthcare Organization Stable Career Growth Professional Working Environment Performance Incentives Learning & Development Employee Recognition Immediate Joining Opportunity .