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Job Title: Claims Call Center Representative P&C; Insurance Experience 3+ years of experience in insurance claims, customer service, or claims call center operations. Experience in Property & Casualty (P&C;) Insurance is preferred. Role Summary We are looking for an experienced Claims Call Center Representative to handle customer interactions related to Property & Casualty insurance claims. The role will be responsible for managing First Notice of Loss (FNOL) , responding to claim-related inquiries, providing claim status updates, verifying policy information, and coordinating with internal claims teams to ensure timely and accurate resolution. Key Responsibilities - Handle inbound customer calls related to insurance claims, FNOL, claim status, coverage, payments, and settlements . - Accurately capture and document claim information during the FNOL process. - Verify policy details, coverage, limits, deductibles, and claim status . - Explain claims procedures, required documentation, and next steps to customers. - Provide timely and accurate updates on claim progress. - Address customer questions and resolve routine claim-related issues during the call. - Coordinate with claims adjusters, brokers, agents, payment teams, and internal departments to resolve customer queries. - Follow up on outstanding claim information and documentation when required. - Identify and escalate complex claims, complaints, coverage issues, or service requests to the appropriate team. - Maintain accurate customer, claim, and call records in the relevant systems. - Ensure all interactions are handled within defined SLAs, quality standards, and compliance requirements . - Handle sensitive customer situations professionally and demonstrate empathy during claim interactions. - Identify recurring customer issues and provide feedback to improve claims processes and customer experience. - Follow company policies, regulatory requirements, data privacy guidelines, and claims handling procedure .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.