Commercial Claims Manager (Hyderabad)

JD Claims Business Leadership & Operations - Lead the Commercial Claims function for AP & Telangana, ensuring effective management of claims across: - Property Insurance - Marine Insurance - Engineering Insurance - Liability Insurance - Group Health & Personal Accident (where applicable) - Miscellaneous Commercial Lines - Ensure timely registration, investigation, assessment, and settlement of claims. - Monitor claim reserves, outstanding claims, and settlement ratios. - Drive continuous improvement in claims processes, productivity, and customer experience. - Review and authorize high-value and complex claims as per delegated authority. Large Loss & Complex Claims Management - Personally oversee major, sensitive, and high-severity commercial claims. - Coordinate with surveyors, forensic experts, loss assessors, legal teams, and reinsurers. - Ensure accurate liability assessment and effective negotiation leading to optimal claim outcomes. - Provide strategic direction for catastrophe and large-loss event management. Customer & Stakeholder Management - Build and maintain strong relationships with: - Corporate customers - Brokers and intermediaries - Surveyors and third-party service providers - Regulatory authorities and industry bodies - Act as the escalation point for critical customer concerns and disputes. - Drive customer retention through superior claims service delivery. Governance, Compliance & Risk Management - Ensure compliance with IRDAI regulations, internal control standards, and company policies. - Drive fraud prevention and investigation initiatives. - Maintain robust governance around claims decisions and documentation. - Monitor legal and regulatory developments impacting claims management. Performance & Analytics - Track and improve: - Turnaround Time (TAT) - Claims Leakage - Claims Ratio - Customer Satisfaction Scores - Reserve Adequacy - Productivity Metrics - Present periodic MIS and business reviews to senior management. - Leverage analyt .