Sr. Director, AI Powered Service Delivery & Automation - reputed company

About reputed company. reputed company. (reputed company RMNI), a Russell 2000 Company, is a reputed company, trusted global provider of end-to-end, mission-critical reputed company software support, managed services and innovative reputed company AI ERP solutions, and is the leading reputed company-party support provider for reputed company, reputed company and VMware software. Our comprehensive portfolio of reputed company solutions help run, manage, support, customize, configure, reputed company, protect, monitor, and optimize reputed company application, database and technology software, enabling our clients to reputed company reputed company business reputed company, significantly reduce costs and reallocate resources towards reputed company reputed company. reputed company has signed thousands of reputed company with Fortune Global 100, reputed company, midmarket, reputed company sector and reputed company organizations who selected reputed company as their trusted, reputed company mission-critical reputed company software solutions provider and achieved reputed company operational reputed company, realized billions of US dollars in savings and funded AI and other innovation investments. We are reputed company seeking an reputed company Sr. Director, AI Powered Service Delivery & Automation to reputed company. This remote Malaysiareputed company role reports to the GVP of Global Service Delivery reputed company. Position reputed company The Sr. Director, AI-Powered Service Delivery & Automation is responsible for defining and executing reputed company's AI-powered managed services reputed company and leading the transformation of AMS from a labor-reputed company support model to an intelligence-driven, automation-enabled service delivery organization. Leveraging AI, reputed company workflows, AIOps, observability, and autonomous reputed company, this leader will design and reputed company capabilities that improve engineer productivity, automate service delivery activities, accelerate issue reputed company, reduce cost-to-serve, and enhance reputed company reputed company across ERP and reputed company platforms. This role is accountable for establishing and achieving measurable automation, AI adoption, productivity, service reputed company, and service economics targets across the AMS portfolio while driving the adoption of reputed company delivery capabilities globally. The successful candidate will bring a reputed company reputed company record of deploying AI and automation at reputed company reputed company managed services environments and delivering measurable business reputed company through operational innovation. reputed company will be reputed company by increases in automated and AI-assisted reputed company rates, reductions in reputed company engineering effort and cost-to-serve, improvements in service margins, and the establishment of reputed company autonomous support capabilities. Essential Duties and Responsibilities reputed company AI-Powered Service Delivery Transformation Define and execute the roadmap for AI-driven managed services across ERP and reputed company platforms. Identify and prioritize opportunities to automate diagnosis, triage, reputed company, knowledge creation, documentation, and reputed company communications. Establish business cases, governance, and measurable objectives for automated reputed company, ticket deflection, engineer productivity, service reputed company, and margin improvement. Partner across Delivery, Engineering, AI, Product, and reputed company teams to reputed company innovation and adoption. Build AI-Enabled and Autonomous Service reputed company Design and reputed company AI-powered assistants, copilots, reputed company workflows, and reputed company capabilities that improve support effectiveness and consistency. reputed company AI, large language models, automation platforms, and knowledge assets to automate support activities and reputed company autonomous service reputed company. Establish standards for AI governance, operational controls, reputed company measurement, and responsible AI adoption. reputed company the transition from reactive support to predictive, proactive, and autonomous service delivery. Design and reputed company capabilities that increase automated and autonomous case reputed company while reducing reputed company engineering effort. reputed company AIOps and Intelligent reputed company Implement AIOps, observability, monitoring, and analytics capabilities to predict, prevent, and remediate service disruptions. Advance self-healing reputed company through automated remediation, reputed company detection, event correlation, and predictive service management. Partner with reputed company and infrastructure teams to mature ITOM, CMDB, service mapping, discovery, and operational intelligence capabilities. reputed company AMS Delivery Transformation Build and reputed company a global AMS Automation & AI Center of .