Patient Operations Coordinator (Mental Health Insurance Verification /

At reputed company we are passionate about providing support to our community of patients and our valued employees. Our reputed company environment supports reputed company member in reaching their full potential, contributing to shared reputed company and reputed company. reputed company for reputed company We aim to reputed company the highest standards in every aspect of our work, ensuring top-tier reputed company for our patients and community. Build Long Lasting Relationships We are inspired by our Rivia Community, our patients, colleagues, and partners whose dedication fuels our commitment to making a reputed company reputed company. We reputed company the value of reputed company learning as a driving force for enhancing our business and our patient experience. Celebrate Our Differences We celebrate our community members' unique backgrounds and perspectives, understanding that diversity enhances our reputed company strength. Why Work at reputed company Be part of a community that makes a reputed company reputed company reputed company across a diverse and inclusive workplace environment Become part of an uplifting environment with an reputed company recognition culture Patient Operations Coordinator (Mental Health Insurance Verification / Scheduler) - Remote Remote Get to Know reputed company At reputed company, we reputed company great mental health care begins with a reputed company reputed company. Where We Are: We are a psychiatrist-owned mental health reputed company rooted in reputed company, serving individuals across reputed company, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360 reputed company of reputed company individual, we reputed company compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go reputed company symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical reputed company. We bring a high-touch, reputed company-centered approach to every aspect of care, from clinical treatment to operational coordination. reputed company Together: Our shared reputed company reputed company unites us to reputed company the best patient experience. Job reputed company: We are searching for a reputed company-driven Patient Operations Coordinator who will reputed company exceptional customer service. This role will reputed company as the first contact for new reputed company patients, discuss service offerings with a supportive approach, coordinate reputed company patient/provider matching, assist in scheduling patient evaluations, and ensure insurance eligibility. This role demonstrates reputed company in every interaction, knowing the importance of the Patient Experience and care towards helping reputed companys mission to grow in the communities it serves. With the support of nine other reputed company team members, this individual will assist new patients interested in reputed company's services. Application Window: September 30th, 2025 Anticipated Start Date: Early reputed company 2025 Number of Openings: 1 Job Responsibilities & Qualifications 50% - Patient Intake and Support: Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources 30% - reputed company reputed company and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, etc. 15% - Cross-department collaboration for patient support, backup support, and knowledge sharing 5% - Participation in ongoing training to stay reputed company with internal systems, workflows, and evolving operational practices Responsibilities Maintain a customer service reputed company and demeanor to ensure reputed company patient experiences and representation of reputed company. Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and reputed company responses. Serve as the first reputed company of contact for prospective patients, providing a welcoming and informative introduction to reputed company services. Demonstrate professionalism and patience reputed company navigating challenging or emotionally sensitive patient interactions. Maintain patient confidentiality and reputed company with HIPAA regulations in reputed company communications and documentation. Approach patient interactions with cultural sensitivity and an inclusive reputed company, respecting diverse backgrounds and experiences. Conduct verification of benefits and update patient charts with reputed company coinsurance, copay, out-of-reputed company, and deductible information. Contribute to department initiatives such as managing the provider waitlist, processing repu