International Customer Support BPO / KPO (Hadapsar)

Job Summary: We are looking for a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues, and deliver excellent service across voice, email, or chat support channels. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle customer interactions efficiently in a fast-paced BPO/KPO environment. Key Responsibilities: - Handle inbound and/or outbound calls, emails, or chat interactions with customers - Address customer inquiries, complaints, or service requests in a timely and professional manner - Provide accurate information regarding products, services, billing, orders, or technical issues - Escalate unresolved issues to the appropriate departments as needed - Maintain records of customer interactions and transactions using CRM tools - Follow communication scripts, processes, and quality standards set by the organization - Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction - Stay updated with product knowledge, service updates, and company policies - Work in rotational shifts/weekends as required (based on process) Required Skills & Qualifications: - Graduate in any discipline - 03 years of experience in BPO/KPO customer support (freshers welcome) - Excellent verbal and written communication skills (English and/or regional languages) - Basic computer literacy and typing speed - Good listening and interpersonal skills - Ability to handle pressure and work in high-volume environments - Willingness to work in rotational shifts, including night shifts (if required) Preferred Qualifications: - Prior experience in international voice or non-voice processes - Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.) - Multilingual capabilities are an added advantage - Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.) Job Types: Full-time, Permanent Compensation: 20,000.00 - 35,000.00 per month Advantages - Cell phone reimbursement - Provident Fund Work Location: In person .