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Department: Corporate Customer Service Reports To: Corporate Customer Service Team Lead / Manager Location: Kochi , India Employment Type: Full-Time Job Summary The Customer Service Executive will manage customer interactions across calls (inbound and outbound), emails, chat, and other service channels, resolve queries and complaints, and drive revenue through upselling and cross-selling of check-up packages. The ideal candidate will be a strong communicator who can balance excellent service delivery with sales targets, while adhering to defined guidelines, call tagging processes, and quality standards set by the Corporate Customer Service team. Key Responsibilities Customer Service (Omnichannel) Handle inbound customer calls, addressing queries, complaints, and service requests professionally and efficiently. Make outbound calls for follow-ups, feedback collection, and customer assistance. Manage customer interactions over chat, ensuring prompt and accurate resolution. Manage customer emails and ensure timely, accurate responses. Respond to and manage customer interactions across other assigned service channels as required. Coordinate with internal teams for issue resolution, ensuring end-to-end customer support and closure across all touchpoints. Follow standard operating procedures, guidelines, and call/interaction tagging & documentation protocols as defined by the corporate customer service team. Sales & Conversions Meet defined sales targets by upselling and cross-selling health check-up packages during customer interactions. Convert customer inquiries into confirmed bookings. Follow up with prospective and existing customers as per the defined sales/service process. Identify and act on upselling/cross-selling opportunities wherever applicable, while maintaining a positive customer experience. Data & Reporting Maintain accurate lead and customer records; update CRM/system regularly. Ensure all calls are appropriately tagged and documented as per process requirements. Report performance metrics and escalations to the reporting manager as required. Mandatory Skills & Qualifications Fluent communication in English and Malayalam (mandatory). Good verbal and written communication skills. Prior experience in customer service/call center operations preferred. Strong interpersonal skills with a customer-centric approach. Good knowledge of MS Office and CRM applications. Ability to multitask and work effectively in a target-oriented, multi-channel (calls, email, chat) environment. Sales orientation with the ability to identify and convert upselling/cross-selling opportunities. Key Performance Indicators Call handling quality and adherence to guidelines/tagging protocols Customer query/complaint resolution turnaround time CRM/lead record accuracy and update timeliness Upselling/cross-selling conversion rate Booking conversion rate Customer satisfaction scores .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.