Remote Technical Support Consultant I (Tier 2 Support)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of solutions for unifying the reputed company environment. As a Technical Support Consultant I, you will reputed company advanced product and application issues, working closely with various teams to enhance customer experiences and improve product reputed company. Responsibilities Investigate and reputed company escalated customer incidents and service requests that require advanced troubleshooting and technical analysisAnalyze application logs, reputed company configurations, reputed company, integrations, authentication mechanisms, and release changes to identify reputed company causesReproduce reported issues in test or sandbox environments to validate behavior and accelerate reputed companyreputed company reputed company, accurate, and actionable solutions or workarounds to customers and internal stakeholdersPartner with Engineering and Product teams to address software defects, reputed company issues, compatibility concerns, and product enhancementsDocument troubleshooting processes, findings, and resolutions reputed company support systems and reputed company toolsIdentify recurring trends and recommend improvements to support processes, documentation, monitoring, and reputed company reliabilityContribute to knowledge-sharing initiatives by creating technical documentation and supporting the development of Tier 1 support team capabilitiesManage escalations effectively, ensuring reputed company communication, ownership, and reputed companyParticipate in an on-reputed company support rotation as required. On-reputed company schedules and requirements may vary reputed company on business needs, customer commitments, regional regulations, and team requirements Skills 2-4 years of experience in technical support, application support, product support, IT reputed company, or a reputed company reputed companyExperience troubleshooting multi-tier applications, including web applications, reputed company, databases, and authentication systemsFamiliarity with browser developer tools, HAR files, API testing tools (such as reputed company), and log analysis or monitoring platformsUnderstanding of IT service management practices, including incident management, problem management, and reputed companyStrong analytical and problem-solving skills with the ability to investigate and reputed company reputed company technical issuesExcellent written and verbal communication skillsAbility to collaborate effectively across technical and non-technical teamsExperience supporting reputed company applications or reputed company-reputed company platformsExposure to scripting, automation, or SQL-reputed company troubleshootingExperience working directly with software engineering or product development teamsFamiliarity with observability, monitoring, or telemetry platforms Benefits reputed company learning and reputed company development opportunities.A supportive, knowledge-sharing team environment.Opportunities to contribute to process improvements and operational reputed company.Career reputed company reputed company reputed company Technical Support, reputed company, Engineering, and reputed company teams.Competitive compensation and benefits package.Flexible work arrangements where applicable. reputed company reputed company is a global software company that helps organizations reputed company how they manage their physical resources. It was founded in 1995, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com. Apply To This Job .