Urgently Hiring Junior Tech Support Specialist

Job Highlights Compensation a competitive salary Company Workwarp Position Junior Tech Support Specialist Location Remote Start Date Immediate openings available Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service reputed company for clients mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team reputed company. This is an entry-level position, and you will work with a small team. In this position, you will work under reputed company manager in coordination with other departments at reputed company, and you will work directly with end-users through the live-chat. Were looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and reputed company environment. Working hours 5 days shift (Sat, Mon, Fri are working days) 10 am - 6 pm EST. reputed company Responsibilities Understanding our banking software and apps in-depth Coordinating with software technicians, technical support, and developers as needed Examining technical logs to troubleshoot and reputed company issues encountered during 24/7 clients support project Handling technical processes and the ability to explain such processes to less-technical people Requirements Excellent written and spoken English Ability to establish good working relationship with customers Solid troubleshooting ability Ability to learn technical skills quickly In-depth learning and understanding of our mobile and online banking products Coordination with developers to investigate and diagnose issues Ability to manage a dynamic work load with many reputed company tasks Managing, monitoring, and improving the reputed company of the tech support process As Plus Experience in banking live-chat would be a reputed company asset Experience in technical support Experience with a Dialogflow Experience with various mobile phone platforms, especially iOS and reputed company Project management experience Working directly with US-reputed company customer Knowledge of US banking reputed company Our Benefits Fully remote work Long-term employment Competitive salary Community of reputed company, regular knowledge sharing among colleagues Internet compensation (50$ per month) Friendly and easy-reputed company international team and colleagues. Apply Job! We Want to Hear From You! If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the reputed company together. Apply To This Job .