Customer Support Analyst

Origent Technologies is looking for motivated and reliable candidates who possess the drive to lead customer support for our SaaS product offerings. This includes online client interaction and in-depth troubleshooting to ensure that the client has a satisfying experience. Working at Origent Technologies will entitle you to attractive compensation, a flexible schedule, interactive projects, and growth opportunities. Communication SkillsTroubleshooting SkillsTechnical SupportData AnalysisCRMCustomer SupportCustomer FocusClient InteractionInterpersonal SkillsSkills RequiredBasic Software Development Knowledge: Understanding the fundamentals of software development and cloud computing can help in troubleshooting and communicating effectively with the development teamCustomer Relationship Management (CRM) Software: Proficiency with CRM tools is crucial for managing customer interactions and trackingTechnical Troubleshooting: Ability to diagnose and resolve common technical issues related to the web-based softwareData Analysis: Skills in analysing data to identify trends and make informed decisionsCommunication Skills: Strong verbal and written communication skills to explain technical issues to non-technical users and collaborate with technical teams in test automation using Selenium WebDriver.Problem-Solving: Aptitude for quickly addressing and solving complex problemsProduct Knowledge: In-depth understanding of the company's products and services to provide accurate supportStrong proficiency in Microsoft Excel.Ability to analyse and interpret data by referring to multiple screens within an application.Excellent email communication and soft skills.Willingness to upgrade and maintain product knowledge as and when new modifications or updates are deployed.Commitment to completing assigned tasks within the defined timeframe.Ability to coordinate with team members and ensure resolution within the defined TAT (Turnaround Time).RoleIT Support - Other Industry TypeSoftware Product DepartmentIT & Information Security Role CategoryIT Support - Other EducationAny Graduate .