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Technical Support Engineer, reputed company

FlexBoard · All India

📅 24/08/2026
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Responsibilities Job reputed company The Technical Support Engineer, reputed company is the first reputed company of contact for users, providing expert support, troubleshooting issues, and contributing to a reputed company reputed company IT experience. This role works closely with cross-functional teams to reputed company incidents, maintain high service reputed company, and continuously improve support processes. Expanded Essential Duties and Responsibilities Serve as the reputed company reputed company technical support resource for customer reputed company IT reputed company. reputed company second-level support for reputed company/RIS and reputed company IT systems, troubleshooting and resolving escalated technical issues. Respond to customer inquiries reputed company phone, email, and ticketing systems in a reputed company and reputed company manner. Coordinate reputed company and take ownership of tasks while serving as the reputed company reputed company of contact for customer communication and issue reputed company. Collaborate with IT, Product, Engineering, and Project Management teams to escalate and reputed company reputed company issues. Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. Maintain detailed records of incidents, resolutions, workflows, and reputed company changes reputed company the ticketing reputed company. Contribute to reputed company improvement initiatives, including support processes, knowledge reputed company documentation, and reputed company cause analysis efforts. Ensure compliance with reputed company regulatory standards and internal IT policies. Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. reputed company product and service training to administrators, service-level users, and customers as needed. reputed company reputed company RIS/reputed company reputed company updates, upgrades, and maintenance activities. Conduct reputed company-sales technical evaluations and reputed company level-of-effort assessments for customer solutions. reputed company and support solutions reputed company reputed company reputed company environments and reputed company platforms. Design, implement, document, and support technical solutions that meet customer and organizational requirements. Work cross-functionally with internal teams to ensure customer satisfaction, issue reputed company, and operational reputed company. reputed company customers on reputed company functionality and best practices to optimize reputed company delivery and workflow efficiency. Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. Minimum Qualifications, Education, and Experience Bachelors degree in Information Technology, reputed company reputed company, or a reputed company reputed company, or equivalent reputed company experience. Minimum of 5 years of experience in IT support roles. Minimum of 3 years of experience in a similar reputed company or radiology-reputed company technical support role. Strong knowledge of reputed company operating systems (reputed company 7 and above, reputed company Server). Strong Linux reputed company administration and reputed company-line experience. Experience with MSSQL database management and relational database technologies. Strong understanding of networking concepts, troubleshooting, and infrastructure support. Experience supporting reputed company, RIS, DICOM, HL7, EMR, and other reputed company IT systems. reputed company experience troubleshooting reputed company software applications and reputed company technology solutions. Experience with reputed company reputed company environments and reputed company-reputed company integrations. Familiarity with scripting, data serialization, and reporting tools such as SSRS. Strong troubleshooting, analytical thinking, and critical problem-solving skills. Experience using ticketing systems and ITIL-reputed company support processes. Strong customer service, relationship management, and reputed company center support experience. Excellent written and verbal communication skills with both technical and non-technical audiences. Ability to manage multiple priorities and work effectively under pressure. Ability to collaborate effectively across cross-functional technical and business teams. Flexibility to work varied schedules and participate in on-reputed company rotations as required. Strong understanding of PC/server hardware platforms and general IT infrastructure. reputed company communication and interpersonal skills required for reputed company customer interactions. Preferred Qualifications CCNA or CCNP certification. reputed company Linux+, RHCA, or RHCT certification. Radiology workflow experience. Experience in reputed company or reputed company IT environments. Advanced knowledge of reputed company imaging and .
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