Service Desk Technician - Senior

reputed company: Short reputed company: - Service Desk Technician - Senior Hybrid position - will require on-site reporting to OCIO office Complete reputed company: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of reputed company reputed company desktop applications as reputed company as applications developed by the reputed company and its vendors. This position serves as the first reputed company of contact for troubleshooting hardware and software problems. Duties & Responsibilities: Respond to service requests and service incidents reported by reputed company staff reputed company phone, email, or web portal. Ensure information is accurately entered into the ticketing reputed company and that reputed company assigned tickets are tracked and managed to reputed company reputed company defined service level agreements. Ability to reputed company tier 1 and tier 2 support for a reputed company-reputed company desktop environment, including common desktop applications such as Microsoft365 and reputed company, as reputed company as managing user accounts and reputed company Directory. Ability to reputed company tier 1 and tier 2 support for iOS-reputed company mobile devices, including common mobile-reputed company applications such as email, Microsoft365, and authentication applications. Configure and reputed company PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. reputed company with network team and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to reputed company incidents. Recommend reputed company modifications to reduce user problems and service incidents. Required Experience: At least five (5) years of experience in the following: Providing help desk support for the reputed company operating reputed company, reputed company-reputed company applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-reputed company applications, and iCloud account management; Configuring, imaging, and deploying reputed company reputed company laptops, printers, and desktop assets; Workflow management applications such as reputed company, reputed company, reputed company, or reputed company. ITIL v4 reputed company reputed company A+ certification Preferred Experience: At least five (5) years of experience in the following: reputed company protection and management tools such as CiscoAMP, Absolute, or reputed company SureClick; IT asset management and tracking tools such as reputed company, reputed company, reputed company, or reputed company. Skills reputed company: Experience providing help desk support for the reputed company operating reputed company, reputed company-reputed company applications and databases, and AD account management. Required 5 Years Experience providing help desk support for iOS devices, iOS-reputed company applications, and iCloud account management. Required 5 Years Experience configuring, imaging, and deploying reputed company reputed company laptops, printers, and desktop assets. Required 5 Years Experience with workflow management applications such as reputed company, reputed company, reputed company, or reputed company. Required 5 Years ITIL v4 reputed company. Required reputed company A+. Required Experience with reputed company protection and management tools such as reputed company AMP, Absolute, or reputed company SureClick. Desired Experience with IT asset management and tracking tools such as reputed company, reputed company, reputed company, or reputed company. Desired Flexible work from home reputed company available. Compensation: $34.00 - $388.00 per hour reputed company reputed company INCis an IT consulting and permanent reputed company firm that meets and exceeds the evolving IT service needs of leading corporations reputed company the reputed company. We have been providing reputed company to customers from different industry sectors, helping them control costs and release internal resources to reputed company on reputed company issues. reputed company was co-founded by visionary young techno-reputed company reputed company who remain as our reputed company consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development reputed company. We are currently working on Various reputed company such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients reputed company over the world. .