Operations Supervisor - HR and Admin

The Operations Supervisor - HR and Admin is responsible for supervising day-to-day center operations while acting as the primary point of coordination for HR and administrative functions at the center. This role supports employee engagement, HR compliance activities, access and identity management, vendor coordination, and inventory/office supplies management, in addition to core operational responsibilities such as SOP adherence, service quality, and applicant flow. He/ She will work closely with the Center Manager and Regional HR to ensure a well-run, compliant, and employee-friendly center environment.Essential FunctionsCoordinate employee engagement activities and initiatives at the centerConduct mobile and uniform audits for center staff on a periodic basisManage ID card distribution for employeesCoordinate access card and biometric enablement, and disablement upon exit or role changeCoordinate with Regional HR for scheduling and facilitation of employee training programsSupport the Center Manager with employee-related matters and act as the first point of contact for HR queries at the centerSupport the Center Manager in policy briefing and communication of HR policies to center staffCoordinate with vendors for deep cleaning, fumigation, and pest control services at the centerCoordinate applicant gown cleaning services and ensure timely turnaroundMonitor vendor service quality and escalate service gaps to the Center ManagerEnsure spare inventory management is carried out jointly with the Operations Supervisor monthly.Support the Center Manager in QMS Audits and ensure timely closure of observations, wherever applicable.Coordinate with relevant vendors for any hardware-related concerns at the center.Support in IT helpdesk tickets remotely; hardware or internet-related issues should be coordinated with the relevant IT/vendor team for timely resolution.Raise requirements for office supplies (pantry items, stationery, housekeeping materials) in ERPMaintain accurate consumption records for stationery, pantry supplies, housekeeping materials, and IT equipmentAssist the Center Manager in periodic inventory auditsPrepare management reports and support the Center/ Operations ManagerAllocate responsibilities and manage staff as per the approved rosterReport and escalate security-related issues in line with company policyEnsure compliance with prescribed systems and defined SLAsMaintain and monitor MIS reports (attendance, daily reports, biometrics, etc.)Ensure adherence to SOPs across all operationsEnsure adequate manpower availability; arrange locum staff when required and update the Center ManagerSupport the Center Manager during daily team briefings with operational and HR updatesConduct internal audits in the absence of the Center ManagerSupport resolution of operational and HR-related issues reported by staffSupport adherence to all regulatory and compliance requirementsPerformance MetricsMetrics & Organization Management:Employee Engagement ScoreHR Compliance (ID cards, access cards, biometric management)Vendor Service Quality & TimelinessInventory Accuracy & Stock-out IncidentsAdherence to SOPsMIS ReportsOM & ReportingReports to the Center ManagerDotted line Manager - HRBPQualifications, Experience And Education RequirementsGraduate in any discipline; a background in HR or Administration is preferredPrior experience in HR coordination, administration, or facility/vendor managementProficiency in use of computers - MS Office and ERP systemsWritten & Spoken Skills (English and local language)5-8 years of experience in operations / HR / administration, preferably in a healthcare or service industry .