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Skills and Qualifications: Demonstrated robust work ethic and reliability. Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email. Experience with IEX, CMS, and Avaya systems preferred. Ability to create detailed reports in Excel and forecast results effectively. Meticulous attention to detail and a high level of accuracy in work. Capable of multitasking, maintaining focus, and completing tasks within specified timeframes. Previous experience in a call center workplace is essential. Prior experience in workforce management is an advantage for the real-time analyst role in Kolkata. .