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About Client: A leading BPO Organization Job Responsibilities: - The work force management Manager is responsible for overseeing productive scheduling and optimization of resources to ensure operational efficiency and meet business needs. - The TL may work as an individual contributor or lead a team of workforce management specialists. - The role involves analyzing data trends and identifying opportunities for improvements to enhance productivity and quality. - The individual is expected to perform these tasks by using fair judgement in understanding instructions provided by the process lead/manager. - The role will have daily deliverables across accurate and effective scheduling and reporting as basic metrics. - This role will work with various partners within the organization to enhance the business. Experience: 10+Yrs Work Mode: WFO (9-6pm) Work Location: Chennai. .