Client Success Senior Manager

Job Description Bijlipay (Skilworth Technologies Pvt. Ltd.) Location: Chennai (Work From Office) Function: Client Success / Partnerships Reports To: Head of Business Development /n About Bijlipay /n Bijlipay is a fintech offering offline merchant acquiring solutions, including Android POS devices, UPI QR Soundboxes, and white-label payment infrastructure. We partner with leading banks, fintechs, and payment platforms to power merchant payment acceptance across India. /n Role Overview /n We are looking for a Client Success Senior Manager to own the post-sale relationship with our large fintech and bank partners. This is a high-visibility role that sits at the intersection of technology, payments, and account management. The ideal candidate has a strong grasp of payment rails, POS/QR infrastructure, and API-driven integrations, and is equally comfortable in a boardroom review as they are in a technical escalation call. /n You will be the primary point of accountability for partner health, deployment success, and commercial expansion for a portfolio of strategic accounts ensuring partners realize value from Bijlipay's product suite while identifying opportunities to deepen and grow the relationship. /n Key Responsibilities /n Partner Relationship Management /n /n Own end-to-end relationship health for a portfolio of large fintech/bank partners post-contract signing /n Serve as the primary escalation point for partner-side stakeholders across business, product, operations, and compliance teams /n Build and maintain executive-level relationships with partner organizations, including regular business reviews (QBRs) /n /n Technical & Payments Fluency /n /n Understand and speak confidently to partners on POS/EDC deployment, UPI QR/Soundbox infrastructure, settlement flows, KYC/onboarding processes, and API integrations /n Work closely with Bijlipay's product, engineering, and operations teams to troubleshoot partner-reported issues and drive resolution /n Translate partner technical requirements into internal product/engineering asks, and vice versa /n /n Account Growth & Retention /n /n Track and improve key partner health metrics: device activation rates, merchant onboarding TAT, transaction volumes, and churn /n Identify upsell and cross-sell opportunities (e.g., additional device SKUs, white-label offerings, value-added services) within existing accounts /n Partner with the BD team on renewal negotiations and commercial expansion discussions /n /n Operations & Governance /n /n Ensure SLA adherence across onboarding, deployment, and support workflows for assigned accounts /n Coordinate with compliance and risk teams on partner audits, KYC escalations, and regulatory requirements /n Maintain accurate account documentation, health scorecards, and escalation logs (CRM-based) /n /n Cross-functional Coordination /n /n Act as the internal voice of the partner feeding insights into product roadmap and Technology delivery /n Collaborate with finance/ops on invoicing, settlement reconciliation, and commercial term adherence /n Support leadership with partner-facing decks, MBRs/QBRs, and escalation summaries /n /n What We're Looking For /n /n 57 years of experience in client success, key account management, or partnerships preferably within fintech, payments, banking, or B2B SaaS /n Strong working knowledge of payment ecosystems: UPI, POS/EDC hardware, merchant acquiring, settlement cycles, and KYC/compliance basics /n Demonstrated experience managing large, complex partner relationships (banks, NBFCs, fintech platforms, or PSPs) with multiple internal stakeholders /n Comfortable reading and discussing technical/API documentation and translating between technical and business teams /n Excellent stakeholder management and executive communication skills able to run structured business reviews and handle escalations calmly /n Strong analytical orientation comfortable working with dashboards, health scorecards, and CRM tools (Salesforce/Zoho or equivalent) /n Prior experience with POS device ecosystems, QR/Soundbox products, or offline merchant acquiring is a strong plus /n Bachelor's degree required; MBA preferred but not mandatory /n /n What Success Looks Like (First 612 Months) /n /n Full ownership and health tracking of an assigned portfolio of strategic partner accounts /n Reduction in unresolved escalations and improved SLA adherence across managed accounts /n At least one measurable account expansion (new SKU, geography, or service) within the portfolio /n Established cadence of structured business reviews with key partner stakeholders /n /n Why Join Bijlipay /n /n Work directly with category-defining fintech and banking partners at scale /n High-ownership role with direct visibility to leadership /n Opportunity to shape how a fast-growing offline payments platform manages its most strategic relationships /n .