Customer Support Specialist

Customer Support Associate Location: India (Remote) Experience: 13 years Employment Type: Full-time About the Role Hyre is recruiting for a Customer Support Associate on behalf of one of our clients. We are looking for someone who is customer-focused, responsive, and comfortable communicating clearly through email and chat. You will be responsible for helping customers with questions, resolving issues efficiently, and ensuring they have a positive experience throughout every interaction. This is a fully remote role based in India. What Youll Do - Respond to customer inquiries through email and live chat Understand customer issues and provide clear, accurate solutionsTroubleshoot common problems and escalate more complex cases when necessaryFollow up with customers to ensure issues are fully resolvedMaintain accurate records of customer conversations and support activityWork closely with internal teams to identify recurring customer issuesHelp improve support processes, FAQs, and internal documentationDeliver a consistently professional and helpful customer experience What Were Looking For - 13 years of experience in customer support, customer service, or a similar roleStrong written English communication skillsExperience handling customers through email and chatAbility to communicate clearly, professionally, and empatheticallyStrong problem-solving skills and attention to detailComfortable working independently in a remote environmentAble to manage multiple customer conversations and prioritiesFamiliarity with customer support or ticketing platforms is a plus Why Apply Fully remote role based in IndiaOpportunity to work with an international teamWork in a fast-paced and growing environmentOpportunity to develop your customer support and communication skills Hyre is managing the recruitment process for this position on behalf of our client. .