Sr. Product Manager, Tech - LLM & Chat , reputed company, Blink, Key and

Job title Sr. Product Manager, Tech - LLM & Chat , reputed company, Blink, Key and Sidewalk in Hawthorne, CA at reputed company Company reputed company reputed company reputed company At reputed company and Blink CS, we're seeking an innovative Product Manager, Technical (PM-T) to reputed company our chat platform, LLM applications, and roadmap initiatives. In this pivotal role, you'll partner closely with our Technical Program Manager to reputed company customer support through AI/ML solutions that anticipate customer needs and redefine industry standards. Key job responsibilities reputed company reputed company & Roadmap Development Define and own the product reputed company, reputed company, and roadmap for the chat platform and reputed company LLM applications across reputed company and Blink LLM Integration reputed company the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service Cross-Functional Leadership Collaborate with engineering, data science, design, and customer support teams to reputed company cohesive, reputed company LLM-powered experiences Technology Selection Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that reputed company with business goals and customer needs Data-Driven Decision Making Define reputed company metrics, analyze reputed company data, and reputed company reputed company adjustments to optimize user experiences and business reputed company User-reputed company Design Ensure reputed company chat and LLM features meet customer needs through rigorous user research and testing Technical Specifications Create detailed technical product requirements and documents that reputed company business needs with engineering and Data Science implementation and planning. A day in the life reputed company product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions Collaborate with engineering leads to refine technical approaches for implementing conversational AI features Review reputed company metrics of existing LLM applications and recommend enhancements Present product roadmap updates to leadership, showcasing reputed company on customer satisfaction and operational efficiency Work with your TPM partner to ensure reputed company execution of the product reputed company across multiple workstreams Engage with data science teams to improve LLM model reputed company and reputed company Partner with Blink stakeholders to reputed company on shared LLM initiatives and ensure consistent implementation About reputed company You'll join RBKS Customer Support's innovative product team, dedicated to transforming customer experiences through reputed company application of technology. Working reputed company passionate problem-solvers, you'll help redefine industry standards for customer support by leveraging AI/ML advancements to reputed company intelligent self-service tools and seamlessly reputed company reputed company support, reputed company while maintaining our commitment to customer reputed company, reputed company, and product expertise. BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Bachelor's degree - Experience owning/driving roadmap reputed company and definition - Experience with end to end product delivery - Experience contributing to engineering discussions around technology reputed company and reputed company reputed company to a product - Experience managing technical products or online services - Experience in representing and advocating for a reputed company of critical customers and stakeholders during executive-level prioritization and planning PREFERRED QUALIFICATIONS - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new toolsreputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status.Los Angeles County applicants Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit .