🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Responsibilities: Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes. Conduct training sessions to improve process knowledge, communication, and customer handling skills. Provide feedback and coaching to agents based on quality assessments and performance reviews. Develop and maintain training materials, process documents, and quality guidelines. Collaborate with operations and management teams to identify gaps and implement improvement initiatives. Prepare quality reports and dashboards for management review. Ensure compliance with client-specific requirements and internal quality standards. Experience: Minimum 1 year of experience as a Quality Analyst or Process Trainer in a voice BPO process Qualification: Graduate (Any discipline) .