Noc Specialist (Pune)

We are looking for a 247 NOC Specialist to ensure the availability, performance, and reliability of production systems. This role is hands-on across monitoring/observability, incident response, troubleshooting, and automation, working closely with engineering and infrastructure teams to reduce downtime and improve operational excellence. Shift / Support Model: 247 rotational shifts (including nights/weekends) with on-call participation as required. Key Responsibilities: - Monitor applications and infrastructure using New Relic, Datadog, Grafana and related observability tooling; maintain dashboards and actionable alerting - Provide L1/L2 incident response in a 247 environment; triage alerts, restore service quickly, and manage escalations - Perform deep troubleshooting across Linux systems, Kubernetes workloads, infrastructure components, and network paths - Conduct log analysis using Newrelic/ELK (and/or similar platforms) to identify patterns, correlate events, and support root cause analysis - Manage infrastructure changes using Terraform and follow Infrastructure-as-Code practices (review, version control, rollback readiness) - Support Kubernetes platform operations by assisting with deployments, performing cluster/service health checks, executing scaling and recycling activities, monitoring capacity and performance, and troubleshooting issues - Maintain explicit runbooks, SOPs, and shift handover notes; ensure knowledge is captured and reusable - Partner with engineering and cloud/infrastructure teams to improve reliability through post-incident reviews, problem management, and continuous improvements to observability Must Have Skills: - Bachelors degree (B.Tech/B.E., MCA) or equivalent practical experience - 36 years of experience in SRE / NOC / Production Support / DevOps / Infrastructure Operations - Experience working in a shift-based operations environment with strong ownership and urgency - Ability to document clearly (runbooks, post-incident notes) and .