Flight Support Executive

We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have. Responsibilities Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file. Requirements Freshers with good communication skills6 Days working and one rotational week offReady to work in rotational shifts (No Night Shifts for females)Knowledge of international/domestic travel voice processBe enthusiastic & have zeal to perform. .