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Role Summary: Lead and manage 700-seat domestic outbound call center operations focused on driving student enrolments across training centres nationwide. The role is responsible for revenue generation, productivity, quality, and compliance across high-volume outbound sales and customer engagement processes. Key Responsibilities: Lead outbound sales operations to increase student intake across multiple training centers in India Oversee 700-seat call center operations, ensuring high productivity and conversion ratios Define and execute operational strategies through capacity planning, performance reviews, and analytics Drive revenue, productivity, quality, SLA, and compliance metrics Monitor MIS, dashboards, and performance trends, present insights to senior management Strengthen call center systems, workflows, audits, and continuous process improvements Lead large teams including Operations Managers, Team Leaders, QA, and Training Manage hiring, training, workforce planning, attrition control, and performance management Key Requirements: Strong hands-on experience in domestic outbound sales processes Proven capability managing large agent teams (500+ headcount) Exposure to Outbound Sales processes like Credit Cards, Life Insurance, Telecom, EdTech, Travel, Hospitality, Upselling, Outbound Sales Strong operational, people management, and performance leadership skills Working knowledge of MS Office (Excel, PowerPoint, MIS reporting) Company Profile : Our client is a leading aviation and hospitality training organisation, established over three decades ago, with headquarters in Gurugram and a strong pan-India and international presence. Its flagship division operates the largest network of state-of-the-art training centres across India, delivering comprehensive soft-skill and professional training across Aviation, Hospitality, Travel Management, and Customer Services. The organisation is widely recognized for its outcomes-driven training approach, strong industry partnerships, and consistent placement success. .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.