Senior Process Associate- US Voice (Bodakdev)

About the CompanyWe are a growing International BPO based in Ahmedabad, specializing in US Voice Process operations. We work with top-tier US clients to deliver high-quality customer service and lead generation support. If you have excellent English communication skills and are looking for secure night shift work, we invite you to join our professional team. Key Responsibilities - Handle inbound and outbound voice calls with US-based customers - Generate leads and ensure consistent service quality - Meet performance targets set for calls and conversions - Maintain proper call documentation in CRM systems - Follow standardized communication protocols and scripts - Demonstrate professionalism and strong customer service in every interaction Candidate Requirements - Fluent in English (spoken and written) - Willing to work a full-time night shift (7:00 PM 5:00 AM, Monday to Friday) - Available to work from the office in Bodakdev, Ahmedabad - Freshers and experienced candidates welcome - Previous BPO or voice process experience is an added advantage - Age Criteria: 18-30 years Benefits and Perks - Fixed monthly salary with performance-based incentives - Weekends off (Saturday and Sunday) - Health insurance - Paid sick leave - Leave encashment benefits - Career growth opportunities within the company - Supportive and professional work environment Salary Criteria - 15,000-25,000 + Incentives up to 10000 Work Location - Bodakdev, S.G. Highway, Ahmedabad - Candidates must be able to commute or relocate prior to joining Apply now to build your career in the international BPO sector. We are hiring immediately for limited openings. Compensation: 15,000.00 - 25,000.00 per month Benefits: - Health insurance - Paid sick time - Paid time off Ability to commute/relocate: - Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Language: - English (Required) Shift availability: - Night Shift (Required) Work Location: In person .