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: Please find the detailed attached for your reference. Working Hours - Shift will be in any of United States of America time zones - Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job - Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. - Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities - Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool - Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes - Walk customers/ Provide navigational support on self service portal - Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines - Place outbound calls to customers when required in line with Client / Company guidelines - Work productively whilst maintaining exceptional call/data quality standards in line with targets - Contribute to the team through open and regular communication with peers / supervisors - Adhere to all company or departmental policies and procedures (personnel and operational) - Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process - Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement - Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer - Valuable technical aptitude with an ability to learn quickly - Excellent verbal and written communication skills Experience Profile - Prior international BPO work experience preferred Freshers acceptable Personal Attributes - Able to work on a flexible basis as determined by the business needs - Ability to work under pressure - Team worker - Positive Attitude - Quick Learner - Punctual and Disciplined - Good Communication skills - Customer Focussed - Results driven - High standards of Integrity Attention to detail Interested candidates please share their resumes to / 8861628822 .