Team Leader Collections Coimbatore

Collections Strategy: Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements. Continuously assess and refine approaches including field collections and outbound collections calling to optimize results. Team Leadership: Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams. Provide guidance, training, and performance feedback to enhance collection skills and knowledge. Performance Monitoring: Set and manage collection targets for the team, ensuring that targets are met or exceeded. Implement performance measurement and incentive programs to drive results. Quality Assurance: Implement quality control measures to maintain accurate and ethical collection practices. Conduct regular audits of collection activities, documentation, & customer interaction Collaboration with Field Collection: Collaborate with Field collection team to ensure seamless coordination between field and non -field collection teams. Provide support and resources to optimize field collection activities. Compliance and Regulations: Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. Stay updated on changes in collection laws and industry best practices. Ensuring that code of conduct & RBI guidelines on collections to be practised .