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Looking for smart and driven candidates who will be responsible to help resolve our customers' technical issues by acting as the liaison between them and our internal teams. Requirement - Immediate Experience - 0-2years Job Location - Agartala, Tripura Qualifications: Bachelors degree in Information Technology, Computer Science or relevant fieldKnowledge using Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesAbility to provide step-by-step technical help, both written and verbalLanguage proficiency in English and HindiProficiency in Marathi language is a plusLogical thinker and ability to deal with difficult stakeholdersGood interpersonal and Customer care skillsExcellent problem-solving and communication skills Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person.Collaborating with the team to effectively document business processesAssist in providing holistic solutions that address the challenges faced by the customerAssist the stakeholders to define user acceptance tests for new or improved business processes and IT systems.Checking and analysing derived requirements that meet the customers requestsTake part in meetings with stakeholders and assist in presenting issues and solutions both verbally and in writingTech savvy with working knowledge of office automation products, databases (RDBMS preferred) and IT related terms.Good understanding of computer systems, mobile devices and other tech products.An in-depth understanding of the software and equipment used by the customers/ organization.Taking ownership of customer issues reported and seeing problems through to resolutionAsk customers targeted questions to quickly understand the root of the problemFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsTrack reported issues through to resolution, within agreed time limitsProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain good relationships with internal team and client-side stakeholdersEnsuring that the appropriate documents, manuals, etc., are up to date and readily available. .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.