Customer Care cum Store InCharge

Job Title: Customer Care Executive cum Store InCharge Location: Chennai, Tamil Nadu Work Time: 9 AM - 6PM (Monday to Saturday, Sunday fixed off) Employment Type: Full-time Salary: 16,000 25,000 per month (commensurate with experience) About Us: Thenmozhi Designs is a boutique that blends style, fashion, color, and quality. Our mission is to make customers fall in love with every product and visualize themselves in our curated styles. Starting as an Instagram-based business with handloom cotton sarees, we now focus on delivering exceptional customer experiences through personalized service and timely support, ensuring the "Wow" factor in every product we create and curate. Job Overview: We are looking for a Customer Care Executive cum Store In-Charge with 25 years of experience to manage daily boutique operations and provide exceptional customer service. The role includes managing walk-in clients, driving sales, coordinating orders, maintaining visual merchandising standards, and ensuring a smooth consultation-to-delivery process while upholding a premium in-store experience. Key Responsibilities: Deliver personalized and outstanding customer serviceMaintain high standards of visual merchandising and store presentationManage customer bookings, appointments, and timely follow-ups to ensure satisfaction and repeat business.Understand client needs, explain product features, and assist with selectionsHandle customer inquiries, returns, exchanges, and resolve complaints effectivelyManage customer bookings and follow-ups.Coordinate order placements, handle billing and deliveries.Oversee store cleanliness, product displays, and daily operationsDrive sales performance and ensure customer satisfactionRequirements: Minimum 2-5 years of experience in customer service or store handling.Excellent verbal and written communication skills.Knowledge of visual merchandising principlesProven experience in retail/boutique managementStrong customer handling and problem-solving skills.Well-organized, Attention to detail, proactive attitude and good organizational skills.Good computer knowledge (Email and MS Office).Professional appearance and customer-friendly attitude.Sales-driven and customer-focusedPreferred: Experience in managing appointment-based customer flow.Background in retail/showroom or similar industries.Ability to work independently and handle store responsibilities end-to-end.Application Process: Interested candidates are invited to submit their resume along with a cover letter detailing their interest in the role and relevant experience. or mail to us: mail@thenmozhidesigns.com Job Types: Full-time, Permanent Compensation: 16,000.00 - 25,000.00 per month Benefits: Paid sick timePaid time offExperience: Customer support: 3 years (Required)Language: English (Required)Hindi (Preferred)Location: Chennai, Tamil Nadu (Required)Work Location: In person .