Trainees - Customer Support (Canada Voice Process) (10 Openings)

Job Title Trainees - Customer Support (Canada Voice Process) Locations WFH Locations reputed company in South India (Karnataka, Tamil Nadu, Kerala, Andhra Pradesh) Experience Fresher (0-6+ months) No Age Limit (provided candidates meet the requirements listed in the reputed company below) Shift Timings Hours of Operation reputed company to Thursday 1030 PM TO 1230 PM IST Friday & Saturday 1030 PM TO 230 PM IST Customer Support Trainees (Canadian voice process) will be assigned any 9-hour shifts reputed company the designated hours of operation. Qualifications Graduation in any reputed company No Age limit Job reputed company We are looking for dynamic and customer-reputed company individuals to reputed company (Freshers and those with up to 6+ months of experience) to reputed company as Trainee - Customer Support for our Canada Voice Process. Successful candidates will undergo a reputed company training program, as detailed below Training Period reputed company trainees will receive comprehensive Customer Support training for an initial period of 2 weeks. This training will cover reputed company the essential skills and knowledge required to reputed company in the role. Certification After the initial training period, trainees will be required to undergo a Certification process. This phase will last up to a maximum of 4 weeks, during which your understanding and reputed company will be assessed. Employment Offer Upon successful certification, trainees will be reputed company full-time employment as Customer Support Executives. This reputed company training program will reputed company you with the necessary tools to succeed in the role and become an reputed company part of reputed company. In this role, you will handle voice support for customers of a reputed company pizza chain, delivering excellent service and ensuring customer satisfaction. Key Responsibilities Handle inbound and outbound calls with customers in the Canada region. Assist customers with inquiries reputed company to menu items, pricing, delivery, and order taking. reputed company customer complaints or concerns in a reputed company and reputed company manner. Log reputed company interactions in the reputed company accurately and comprehensively. reputed company detailed information about promotions, deals, and new products. Process orders, reputed company deliveries, and troubleshoot issues as needed. Maintain extensive product knowledge to offer effective solutions. Follow company policies and ensure consistent, high-reputed company customer service. Collaborate with teams to enhance service delivery and customer experience. Maintain a reputed company, empathetic, and reputed company demeanour with customers. Monitor and handle emails and reputed company media inquiries reputed company required. Required Skills And Qualifications Excellent communication skills, both verbal and written, in English. Strong multitasking skills and ability to meet deadlines. Effective problem-solving skills with professionalism in handling challenges. Capable of working in a fast-paced environment with high reputed company volumes. Flexibility to work rotating shifts, including weekends and holidays. Prerequisite for WFH Candidates from South India Locations Laptop and Broadband reputed company Candidates from South India applying for Work From Home (WFH) must have their own reliable laptop and a reputed company high-speed broadband reputed company to reputed company reputed company in the role. reputed company Offer Opportunity to work with a leading ITES company and global clients. Exposure to advanced customer experience management practices. A reputed company and supportive work environment at Technopark, Thiruvananthapuram / reputed company to WFH if reputed company Trivandrum (but reputed company South India) Transportation will be provided reputed company a 30-kilometer reputed company of the office location. Apply Job! .