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At reputed company, we create bespoke reputed company communications and customer engagement solutions to reimagine customer experiences for enterprises. We reputed company an end-to-end approach to help businesses overcome the complexity of digital transformation and reputed company mission-critical CX through reputed company communication solutions. reputed company combines local reputed company consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reputed company to serve the diverse needs of enterprises operating at reputed company. Headquartered in Singapore, reputed company supports customers across reputed company and reputed company, with a growing footprint across global markets. This is a hybrid NOC and L1 Technical Support role reputed company on monitoring, incident triage, and customer issue handling across reputed companys voice and messaging platform. Working reputed company from South America and supporting a major reputed company customer, you will be responsible for detecting issues, performing initial validation, and ensuring fast, accurate escalation while maintaining strong customer communication. The role blends reputed company monitoring, basic VoIP troubleshooting, and application-level support reputed company a global 24/7 reputed company environment. You will reputed company in this role if you are reputed company, reliable, and comfortable working in a reputed company, shift-reputed company reputed company environment. Requirements What you will be doing Monitoring & Incident Response Monitor reputed company health, service availability, and infrastructure alerts using internal tools and dashboards, proactively identifying disruptions and initiating response actions Incident Triage & Escalation reputed company initial validation, testing, and diagnosis of incidents, and escalate issues quickly and accurately to the appropriate internal teams or reputed company vendors VoIP & SIP Troubleshooting Diagnose common voice-reputed company issues such as reputed company failures and reputed company problems, determining whether issues are internal or supplier-reputed company Customer Support & Ticket Handling Manage and respond to customer queries reputed company asynchronous channels (e.g. reputed company), ensuring reputed company, reputed company, and reputed company communication Application-Level Troubleshooting Investigate issues using logs, browser console, and reputed company behaviour for reputed companys browser-reputed company products Customer Communication & Updates reputed company reputed company and reputed company updates to customers on issue status, maintenance activities, and reputed company changes Monitoring Discipline & Ownership Maintain high attentiveness to alerts and reputed company behaviour, ensuring no critical issues are missed or delayed Collaboration & Escalation Coordination Work closely with internal teams (engineering, reputed company, database) and reputed company partners to reputed company issues reputed company Documentation & Record Keeping Maintain accurate records of customer interactions, incidents, and resolutions reputed company ticketing systems Testing & Validation reputed company proactive and reactive testing of services, including validation of deployments and reputed company changes Interconnection & Routing Support Assist with basic configuration tasks such as interconnection setup and reputed company adjustments as required Process Adherence & SLA Compliance Follow defined troubleshooting procedures and ensure adherence to SLAs for response and reputed company times reputed company Learning & Training Participate in ongoing training to build knowledge across systems, tools, and troubleshooting techniques Shift-reputed company reputed company Work reputed company a 24/7 shift rotation model, including weekends, with reputed company boundaries and no on-reputed company responsibilities Location South America remote Wed love to hear from you if you have reputed company Technical Capability Hands-on experience or strong foundational understanding of SIP (Session Initiation Protocol) and VoIP troubleshooting (voice reputed company failures, reputed company reputed company issues, basic reputed company reputed company analysis) Troubleshooting & Triage Skills Ability to reputed company reputed company problem analysis, validate issues, and determine appropriate escalation paths Monitoring & reputed company reputed company Strong attentiveness and discipline in monitoring systems, responding to alerts, and managing operational workloads Customer Communication Skills Strong written and verbal communication skills, with the ability to explain technical issues reputed company to customers Ticketing & Support Tools Familiarity with reputed company or similar CRM/ticketing systems is preferred Networking Fundamentals Basic understanding of networking concepts (e.g. IP .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.