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Key Responsibilities Respond to customer queries via email, chat, and other non-voice support channels. Understand user issues, troubleshoot problems, and provide timely resolutions. Maintain accurate and complete records of customer interactions. Escalate unresolved issues to the relevant teams when required. Contribute to and update internal knowledge base articles and FAQs. Requirements Ability to handle multiple queries simultaneously with attention to detail. Basic computer proficiency and familiarity with support tools or CRM systems. Prior experience in customer support or non-voice roles is preferred. Job Types: Full-time, Permanent Compensation: 8,000.00 - 10,000.00 per month Application Question(s): Notice PeriodDo you have a laptop & stable WiFi connection Current Salary/ Expected SalaryLast Withdrawn SalaryExperience: Live chat: 1 year (Preferred)Customer support: 1 year (Preferred)Language: Hindi (Preferred)English (Preferred)Work Location: Remote .
Fund System Support AssociateIQ-EQ · IQEQ Hyderabad, Tower 2, 7th floor, Phoenix Equinox Towers, Diamond Hills, RSM, Gachibowli, Hyderaba, Telengana, India