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Role : Senior Quality Analyst Process : Domestic Blended process Shift: Fixed shift- 8 AM to 5 PM Saturday and sunday fixed off Industry: BPO Location: Navi Mumbai / Ghansoli Roles & responsibilities : 1+ years documented experience as Quality Analyst is required. Experience into Domestic Process & Customer service background is mandatory. Hands on experience into 7QC is Preferred. Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Coordinate for calibration sessions and adherence towards enhancing calibrated process. Shifts: Fixed shifts/Sat & Sun fixed off. Notice period: Immediate Joiner to 15 days preferred. Interested candidates please share updated CV to: Email: LaibaT@hexaware.com Contact: 8097119804 Share your resume on the above number with a tag line of " Interested in Quality Analyst Role " Note - Graduation is Mandatory Excellent Verbal and written Communication skills Required .