Hub Incharge

Key Responsibilities 1. Hub Operations Manage day-to-day operations of the assigned Licious Hub. Ensure smooth order processing, picking, packing, dispatch, and fulfilment. Ensure all orders are processed and dispatched within defined TAT. Monitor operational performance and take corrective action wherever required. Ensure proper opening and closing procedures of the hub. 2. Team Management Manage Hub Crew, Packers, Support Staff and Delivery Riders. Prepare manpower deployment and shift rosters based on business requirements. Monitor attendance, punctuality, productivity and performance. Conduct regular team briefings and performance reviews. Train and coach team members on SOPs, processes and customer service. Handle employee/rider grievances and resolve operational conflicts. 3. Rider & Last-Mile Operations Ensure adequate rider availability as per daily order volume. Monitor rider productivity, utilization and attendance. Coordinate with the rider/fleet team for smooth last-mile operations. Ensure timely allocation and dispatch of orders. Track delayed, cancelled and failed deliveries and take corrective action. Ensure riders follow company policies, safety guidelines and SOPs. 4. Inventory Management Monitor daily inventory levels and ensure stock availability. Ensure proper inward, storage, picking and stock movement. Monitor stock variance, wastage, damages and expiry. Conduct regular physical stock audits. Ensure proper cold-chain and storage conditions for products. Coordinate with the Supply Chain team for replenishment. 5. Quality, Hygiene & Food Safety Maintain high standards of hub hygiene and cleanliness. Ensure compliance with food safety and quality standards. Monitor temperature and cold-chain compliance. Ensure proper handling and storage of meat and seafood products. Maintain required operational and hygiene records. Support internal and external audits and close audit observations. 6. KPI & Performance Management Monitor and improve key operational metrics such as: Order Fulfilment Rate On-Time Dispatch On-Time Delivery Order TAT Rider Productivity Rider Utilization Order Cancellation Inventory Accuracy Wastage / Shrinkage Customer Complaints Hub Productivity Manpower Cost Operational Cost Analyze daily performance and prepare reports for management. 7. Customer Experience Ensure orders reach customers accurately and within the committed timeline. Handle operational escalations and customer complaints. Identify recurring issues and implement corrective measures. Maintain Licious service and brand standards. 8. Recruitment & People Development Support recruitment of riders, packers and hub staff as per manpower requirements. Conduct interviews and onboarding activities where required. Ensure proper induction and process training for new employees. Identify performance gaps and provide coaching. Support retention and engagement initiatives. 9. Compliance & Safety Ensure adherence to company policies, SOPs and local regulations. Maintain workplace safety standards. Ensure proper use of safety equipment and PPE where applicable. Report incidents, operational risks and compliance issues to management. Ensure all hub documentation and records are maintained properly.