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ROLE OVERVIEW: We are looking for a seasoned Service Now Architect who will lead the design and delivery of enterprise-scale Service Now solutions. This role is focused on: Architecting scalable and secure Service Now platforms Driving enterprise implementations across ITSM, HRSD and GRC modules Enabling automation, reporting, and operational efficiency across service delivery The ideal candidate combines strong architectural thinking with hands-on expertise, and the ability to work closely with business and technology stakeholders to deliver impactful solutions. KEY RESPONSIBILITIES : Architecture & Solution Desig n Architect and design Service Now solutions across ITSM, HRSD and GRC module s Define scalable architectures, data models, and integration pattern s Ensure alignment with enterprise architecture standards and best practice s Implementation Leadershi p Lead end-to-end enterprise-scale implementations, including customisation, integration, and upgrade s Provide technical oversight across development and configuration activitie s Ensure quality, scalability, and long-term maintainability of solution s Stakeholder Collaboratio n Work closely with business, IT, and functional stakeholders to translate requirements into scalable solution s Engage with senior stakeholders to align solutions with business prioritie s Act as a trusted advisor on Service Now capabilities and roadma p Automation, Analytics & Optimisatio n Drive automation and workflow optimisation across service management processe s Enable reporting and performance analytics for data-driven decision makin g Continuously optimise platform performance, scalability, and securit y Governance & Best Practice s Ensure adherence to Service Now best practices, governance frameworks, and compliance standard s Establish guidelines for development, deployment, and platform usag e Support audit and regulatory requirements where applicabl e Team Leadership & Mentorshi p Provide technical leadership and mentorship to development team s Guide teams on design standards, coding practices, and platform capabilitie s Foster a culture of quality, ownership, and continuous improvemen t PREFERRED EXPERIENC E:12+ years of overall IT experience with 2+ years in Service Now architectu re Strong expertise in ITSM and HRSD modules (mandator y)Experience in GRC and CSM modules (good to have, not mandator y)Hands-on experience with Service Now integrations, workflows, and scripti ng Proven experience in leading enterprise-scale implementatio ns Experience working with global or enterprise clien ts Candidates should be comfortable working in complex, multi-stakeholder enterprise environmen ts Experience in large-scale digital transformation programs will be an added advanta ge KEY SKIL LS: Service Now architecture and solution des ign Strong understanding of IT service management proces ses Stakeholder management and consultative engagem ent Problem-solving and system think ing Communication and leadership ski lls QUALIFICATI ONS: Bachelor's degree in Technology or related f ield Service Now certifications (CSA, CIS, etc.) are an advan tage .