Credits & Returns Analyst (Pune)

PACCAR India is looking for an experienced Credits & Returns Analyst who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines. Credits & Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC), Suppliers, and Internal Departments to ensure claims are processed accurately and timely. PACCAR Parts PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing. Key Responsibilities: - Reviews and validates complex claims and makes claim decisions per departmental procedures and company policies. - Process Direct Shipment Product (DSP) and PDC and supplier credits. - Responds to dealer inquiries and communicates division policies and procedural requirements in a qualified and timely manner over web and call. - Process credits and returns as per division policies and procedures effectively communicate exceptions and escalations. - Process daily and monthly parts returns. - Communicate and Support Stakeholders (PDCs/Suppliers/Product Marketing) and reviewing backlog - Participate in special projects and continuous improvement initiatives. - Comfortable working in shifts to support US business hours Knowledge & Skills REQUIRED: - Education Requirements: - Bachelors degree required - 1+ years of experience data entry and customer experience/care/service in Automotive / Industrial aftersales domain required - Knowledge of handling returns and credits - Strong proficiency in MS Office suite and Data Analysis - Domain: Automotive or Industrial Aftersales or Parts Segment - Knowledge of customer management tools like Salesforce is an added advantage - Customer experience (CX) certificatio .